HOW HAVE WE SUCCEEDED?
We train our technicians to clean exhaust systems to the standards established by the National Fire Protection Association (NFPA). We evaluate the work performed by our technicians on a regular basis to ensure our standards of performance are being met. We educate our technicians regarding the proper methods of cleaning exhaust systems as well as how to discover and document exhaust system deficiencies.
We communicate with our clients. Our clients are provided a written proposal detailing the work to be accomplished by TPW as well as NFPA system deficiencies. We track each client's hood cleaning schedule and call weeks in advanced to set appointments. We give our customers a reminder call the day of our scheduled appointment. Our technicians call prior to departing our office to provide a last reminder of our scheduled visit. Each customer is called the next day to ensure their satisfaction with the service. Any issues created by our service are dealt with as soon as possible. In short, we keep trying until our customer is satisfied!
Our reputation of providing professional, quality service has grown, and now most of our new customers are referred by existing customers. Let us show you why we have become Virginia's largest grease exhaust cleaning company.