Is the company giving you a report of the system's condition after the job? Were there inaccessible areas, could the fan be tilted for proper cleaning, are there other problems that prevented the system from being properly cleaned? Often hood cleaning technicians are the only ones to go on your roof or sub ceilings and many times they may find things that an owner should know. Does the company call you to advise you of system deficiencies or more importantly, to inquire into your satisfaction with the work performance?
TPW provides a written after service job report which will document any system deficiencies or problems encountered during the cleaning process. TPW also will call each and every customer the following day to confirm that the customer is satisfied with the work performed. We will continue to work with the customer until they are completely satisfied.
Our customer service and follow up is second to none in the industry!